Generations’ COVID-19 Response

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View Generations’ EPK/UPK classroom re-opening plans (English) (Spanish)

We take the health and safety of our children and staff very seriously.  In the last several months we have made several changes to our health and safety procedures in response to Covid-19. As the health experts become more knowledgeable about the virus, we will continue to implement further changes as directed by the NYS Health Department, Office of Children and Family Services and NYS Education Department.  Should any of our centers temporarily close parents will be notified.   The following additional precautions are currently in place: 

  • Generations staff wear masks on site. All staff are required to be screened prior to starting work and have their temperatures taken to ensure a reading below 100. 
  • Children and staff must wash their hands upon entering the building and everyone must wash their hands continuously throughout the day.
  • Parents must wear a mask any time they are within 6 feet of any of our employees.  Therefore, please ensure that you are wearing your mask when you bring your child to the center and at pick up time.
  • All parents and children must attest to daily screening questions that they and their child are free of any virus symptoms identified by the CDC, have not tested positive and have not been in contact with any one who has tested positive.  Additionally, families must ensure they have not traveled to restricted states outside of NYS. 
  • Parents should drop their child off at the front entrance and may not enter the center or classrooms. At this point the child will have their temperature taken to ensure a reading below 100.
  • Additional daily cleaning, disinfecting and sanitizing precautions are in place multiple times throughout the day. Documentation of this cleaning, as required by the Health Department, is completed daily.  Buildings are additionally disinfected periodically with a  360 touchless disinfection. 
  • Family style meals have been suspended; instead each child’s meal is served plated or in a prepackaged container, to limit exposure to contaminants. 
  • Toys and materials are available in a smaller quantity and are rotated more frequently to ensure thorough disinfection.  Items not easily sanitized have been removed from the classrooms.  
  • Tours are limited, and are conducted via common areas only.  These will be held during times of day with little traffic / attendance.  
  • Attention is given to keeping children in the same small group cohort.  Groups do not mingle in hallways, bathrooms, outside or in the gym.
  • Infant staff use a kimono style covering dedicated to an individual child while holding or feeding babies.  These are laundered whenever soiled. 

Frequently Asked Questions

Generations is taking COVID-19 very seriously while understanding that our program is a vital part of supporting families that require care in order to attend work.  While we remain open, we are taking every precaution to keep our centers free from the virus.  Please be patient with us as we all journey together through these uncertain times.     This is an ever-changing environment and parents will be informed immediately if there is a change at their center. 

What criteria will Generations use for closing a center?

We will be in contact with both county officials and the regional Office of Children and Family Services (OCFS) regarding any directive to close.  The Governor has recognized childcare as an essential service and as long as we are not directed to close we remain committed to being open for those families that need our program.  

How will we know if you are closing a center?

Please continue to check email from us.  Our messages come from  If you have not received an email from us to date, and you are a current parent, please check your spam and allow for emails to be received from this address.    We cannot predict the likelihood of needing to close as events can change daily.  However, should we be directed to close during normal operating hours, families with children at the center will be called immediately.

Do you have enough staff to care for the children?

Yes.   OCFS is ready and willing to work with us should we encounter any issues.  In addition we employ a number of support staff  who are able to support a center if there is an urgent need for more families to return to care.

How are you cleaning your centers?

While regular hand washing and appropriate respiratory etiquette practices still remain most important, we are cleaning and disinfecting each center throughout the day. Those measures include: Staff wearing a mask at all times, both inside and outside.  Children are taught to cough or sneeze into their elbow and then perform hand hygiene (e.g., hand washing with soap and water, after having contact with respiratory secretions and contaminated objects/materials.) These are some of the most effective methods outlined by the CDC. 

All classrooms are routinely cleaned and disinfected throughout the day, with documentation of each task recorded.   Buildings undergo deep cleaning periodically.  Should we be notified about a direct exposure to a confirmed case, we would ensure a deep clean takes place prior to any staff member or child returning to the classroom / center. 

Will I get charged tuition if my child is not at the center?  

We understand that while some parents can work from home, and continue to be paid, other families will face financial challenges if they are unable to report to work.  We will make every effort to work with our families to support and relieve a financial burden.  Current families will receive updates from their site director on tuition requirements.

Will you hold my child’s spot if they do not attend?  

If the absence is a requirement from the health department, we will hold the child’s spot minimally for four weeks.

What are you doing to keep children safe and healthy?

As recommended by the CDC we have asked staff to practice these important habits:

  • Practice good hygiene by washing your hands frequently and thoroughly; reinforce with children washing their hands multiple times during the day
  • Refrain from touching your face.
  • Wear a mask at all times.
  • Check for any signs of illness through the day.
  • Refrain from shaking hands.
  • If anyone is not feeling well, stay home.

Visitors (including special education providers and therapists) will be limited to only those deemed essential to the operation of the program, such as vendors and cleaning crews.

 All employees and all family members who bring children to the center must attest to the following before entering the building:

  • I have not registered a fever for the past 24 hours.
  • I have not been in contact with a person with COVID-19
  • I do not have any symptoms which the CDC has identified as consistent with COVID 19

Staff members and children are required to have their temperatures taken when they arrive at the center.

How will you handle children who become sick at the center?

First, we ask that you please do not bring your child to the center if they have a fever, cough or trouble breathing.  Please have children stay home until they are symptom-free for at least 24 hours.  If a child becomes ill or shows signs of coming down with something while at the program, we will follow our illness policy.  You may be asked to seek medical advice or required to obtain a doctor’s note for your child to return.

What plans do you have for school age children to continue academic studies?

As school districts update their plans for re-opening we will work with parents to support their child’s learning.  In addition, centers already have lesson plans for our school age children that are with us during vacation days.  Children will have reading time and engage in projects that support continued learning.  Children should bring books and homework assignments from their primary teacher. 

Will you continue to provide transportation?

Yes.  We do ask families that utilize our transportation to call the center if you are not sending your child to the program.